This Refund & Cancellation Policy outlines how ONE SOLUTION handles cancellation requests and refund claims for services engaged by our clients. Because our services span multiple categories (staffing, consultancy, security, travel, healthcare support, facility management and more), specific terms may be further defined in each engagement’s written agreement.
Cancellation of Services
Clients may request cancellation of a service by writing to support@onesolution.cfd. The cancellation will be effective from the date the request is acknowledged by us in writing. Any work already performed up to that date remains billable.
Refund Eligibility
Refunds may be considered where advance payment has been made and the corresponding service has not been delivered, or where a service has demonstrably not been provided in accordance with the agreed scope. Refunds are not available for services that have already been performed, for third-party charges paid on the client’s behalf (such as travel bookings), or for any statutory taxes and fees.
How to Request a Refund
To request a refund, please email support@onesolution.cfd within 7 days of the service date with your name, contact number, service details, and reason for the request. We will review the request and respond within 7 business days.
Refund Processing
Approved refunds will be processed to the original payment method within 10–15 business days from the date of approval. Bank or gateway processing times may extend this window.
Disputes
Any disputes relating to refunds will be handled in accordance with our Terms & Conditions and are subject to the exclusive jurisdiction of the courts of New Delhi.
Contact
For any cancellation or refund request, please contact ONE SOLUTION at support@onesolution.cfd or +91 96439 93511.